Henry was awesome! He came out late on a Friday, diagnosed the issue, and then when our parts came in made sure everything was fixed and tested.

STAY AWAY – 5+ MONTHS AND STILL NOT FIXED I really wish I had checked Yelp before booking. Unless you want to wait over 5 months for a simple repair (or never get it done at all), avoid this place. - June 3: They came to evaluate an issue with my freezer and ordered parts. - End of June: They scheduled the repair, showed up… and didn’t have the right part. - July: They came again. This time they still didn’t have all the parts, but told me the job was done. I later found out that was wrong – some parts were missing. They admitted the parts were missing, said they’d order them and come back to finish the job. Since then, I’ve been calling and texting every couple of weeks for over 3 months. Today is November. It’s been 5 months since the installation visit, and they still have no order or delivery information on the missing parts. No timeline, no follow-through, just excuses and radio silence. I’m extremely frustrated, and based on other Yelp reviews, my experience is not unique. This business is disorganized at best and completely unreliable at worst. Save yourself the headache and go somewhere else.

Bestech Appliance Repair solved our washing machine problem quickly! Vlad arrived on time and assessed the issue as needing a new belt. Once the part came in, the office scheduled the next appointment and George installed it. Both technicians were professional, got the job done quickly and we were up and running in no time. Customer service was impeccable, checking in with me to schedule the appointments in a timely fashion at every step of the way to ensure top communication. They texted when the technician was on his way, and included a picture of the technician. That was much appreciated! Bestech is the best!

Don't do it. Everything started out great. Good communication, fast response, updates, seemed knowledgeable. But what I learned was all they do is replace parts. The diagnostic is basic stuff you can find on the internet. They replaced parts, took my $700, then ghosted me once I informed them the "fix" did not fix anything. From that point on it was like pulling teeth trying to get anyone to respond and set new schedules to continue troubleshooting. Finally got them to come back out, then basically guess at another fix. Then another week before I got a bill, not an estimate a bill when they hadn't even come out to "fix" the next thing they said they would try. I would avoid this place like the plague.

They are not reliable - I changed my rating because otherwise my review gets buried. Our fridge is not repaired. We paid money and they are not responding. Update June 28: it is Saturday afternoon. No response from them since Thursday’s cancellation. I have paid $525 for nothing. Update June 26: Today on the day of appointment 12:00- 2 PM. At 12:30 I received a message that Tech is not available and won’t come today. There is no reschedule provided yet. They don’t pick up phone or call. But I am grateful for letting us know! We paid $525.70 to get our refrigerator repaired. And we are at square one with not so stellar service. They honor their warranty but not reliable. If things get fixed you are lucky or just wait. Google has very good review but I wish I had checked Yelp, since story is not very rosy there! 1. Refrigerator and Freezer were not maintaining temperature. Tech came and serviced it for the amount mentioned above. 2. Later we noticed that every time (90%) we open the freezer, circuit breaker was tripping. We figured that problem was with refrigerator not circuit breaker. 3. They honored the warranty and tech came to fix it. He confirmed our suspicion, fixed the problem. 4. Next day - Saturday night 8:30 PM I sent message that freezer was not cooling. Fridge temp was 49. Left a voice message also. No response from Best tech, no one on phone on Sunday. Called agin on Monday, sent more text messages. Finally Monday 10 am Emily W. Replies that she will look into it, only to let us know at 4 PM that their original technician is on holiday and their policy is to not send any other technician. So we will have to wait till Thursday for repair. I talked to her again requesting we only have one fridge and reason we chose them was because they claim 24 hour service. Now we will be waiting till Thursday with rotten food. I don’t want to pay again to another technician at other company. So it’s rotten food or another $525 somewhere else!!