Henry B was great. Came out the day after I sent my request. Ordered the part and was back 2 days after he came out. Thorough job. And so happy to have a dryer that has heat again! Would definitely use again!

Henry did a timely and accurate diagnosis on-site. Ordered only the required parts and replaced it to run like new. [also did the entire cleaning before reassembling] Fantastic Job Henry. Thanks a LOT.

STAY AWAY – 5+ MONTHS AND STILL NOT FIXED I really wish I had checked Yelp before booking. Unless you want to wait over 5 months for a simple repair (or never get it done at all), avoid this place. - June 3: They came to evaluate an issue with my freezer and ordered parts. - End of June: They scheduled the repair, showed up… and didn’t have the right part. - July: They came again. This time they still didn’t have all the parts, but told me the job was done. I later found out that was wrong – some parts were missing. They admitted the parts were missing, said they’d order them and come back to finish the job. Since then, I’ve been calling and texting every couple of weeks for over 3 months. Today is November. It’s been 5 months since the installation visit, and they still have no order or delivery information on the missing parts. No timeline, no follow-through, just excuses and radio silence. I’m extremely frustrated, and based on other Yelp reviews, my experience is not unique. This business is disorganized at best and completely unreliable at worst. Save yourself the headache and go somewhere else.

Bestech Appliance Repair solved our washing machine problem quickly! Vlad arrived on time and assessed the issue as needing a new belt. Once the part came in, the office scheduled the next appointment and George installed it. Both technicians were professional, got the job done quickly and we were up and running in no time. Customer service was impeccable, checking in with me to schedule the appointments in a timely fashion at every step of the way to ensure top communication. They texted when the technician was on his way, and included a picture of the technician. That was much appreciated! Bestech is the best!

Don't do it. Everything started out great. Good communication, fast response, updates, seemed knowledgeable. But what I learned was all they do is replace parts. The diagnostic is basic stuff you can find on the internet. They replaced parts, took my $700, then ghosted me once I informed them the "fix" did not fix anything. From that point on it was like pulling teeth trying to get anyone to respond and set new schedules to continue troubleshooting. Finally got them to come back out, then basically guess at another fix. Then another week before I got a bill, not an estimate a bill when they hadn't even come out to "fix" the next thing they said they would try. I would avoid this place like the plague.