I called Bestech to diagnose low airflow out of the back of my dryer. I chose them because of their positive Google reviews, but in hindsight I wish I had read the (mostly negative) Yelp reviews.
The technician spent about 15 minutes examining the dryer, and then told me I needed to replace the motor. He said they had the part in stock, and could replace it the next day. They charged me $95 for the diagnosis.
The next day I called, and the story had changed: now they had to order the part, and it would take several days to arrive.
At this point I happened to see the Yelp reviews for Bestech, which are very negative, and became suspicious about their diagnosis. I noticed that the dryer drum would still spin if I turn on the dryer. Why would the drum still spin if the motor needs replacement?
I asked Bestech this, and they told me "the motor was weak". That didn't sound very likely, so I did some more research. Maybe the connection between the motor and the blower fan was stipped? I called Bestech again and asked them whether this was possible.
At this point they changed their story and said yes, my diagnosis was exactly right! The connection between the motor and the blower fan was stripped! But then why does the estimate you sent me say "Blower fan motor needs to be replaced", I asked? And why does the estimate include a charge for "Blower fan motor"? I was then given a hard-to-believe story about they never intended to replace the motor, even though the estimate says that's what they were going to do.
At this point I gave up and called another company. They came out and diagnosed the problem right away. There was nothing wrong with the motor at all; rather the lint filter had built up residue from our fabric softener which was restricting airflow. This should have been very easy to diagnose, since removing the lint filter caused the airflow out of the back of the dryer to instantly become strong. In hindsight, I could have just checked this myself.
Once the problem was diagnosed correctly, I was able to fix it myself by cleaning the lint trap with soap and water.
So in the end, I spent $95 to have Bestech come out to the house, make an obviously-wrong diagnosis, and recommend an expensive repair I didn't need.
So, do yourself a favor and DO NOT USE THIS COMPANY! Read the Yelp reviews, you'll see that many customers have had an experience similar to mine.
Update (6/22/2026): after I wrote this review, Bestech refunded their $95 diagnostic fee. I raised my rating by one star as a result.