STAY AWAY – 5+ MONTHS AND STILL NOT FIXED
I really wish I had checked Yelp before booking. Unless you want to wait over 5 months for a simple repair (or never get it done at all), avoid this place.
- June 3: They came to evaluate an issue with my freezer and ordered parts.
- End of June: They scheduled the repair, showed up… and didn’t have the right part.
- July: They came again. This time they still didn’t have all the parts, but told me the job was done. I later found out that was wrong – some parts were missing.
They admitted the parts were missing, said they’d order them and come back to finish the job. Since then, I’ve been calling and texting every couple of weeks for over 3 months.
Today is November. It’s been 5 months since the installation visit, and they still have no order or delivery information on the missing parts. No timeline, no follow-through, just excuses and radio silence.
I’m extremely frustrated, and based on other Yelp reviews, my experience is not unique. This business is disorganized at best and completely unreliable at worst. Save yourself the headache and go somewhere else.